Finance and operational workflows
Review setup and working practices around sales, purchasing, receivables, payables, dimensions and inventory transactions. Accounting and statutory decisions remain with your finance advisers.
MICROSOFT DYNAMICS 365 BUSINESS CENTRAL
Business Central support, from business process to integration.
Functional and technical support for Microsoft Dynamics 365 Business Central, with a focus on day-to-day operations, extensions and ERP integration. Other ERP platforms can be assessed against the specific requirement and available interfaces.
01
Functional support
We work with process owners to understand how Business Central is used, identify the cause of an issue and agree on a configuration or process change. Final coverage depends on your modules, localisation and existing implementation.
Master data and configuration
Assist with customer, vendor and item data, number series, dimensions, workflow configuration and role requirements. Validate changes in a suitable test environment first.
User issues and process improvement
Investigate recurring errors, clarify document lifecycles and help users follow agreed procedures. Identify when an issue is configuration, data, customisation or an integration dependency.
UAT, training and documentation
Prepare business scenarios, support user acceptance testing, document operating steps and help process owners validate the agreed change.
02
Technical support and development
Technical work is scoped to the Business Central version, deployment model, extensions and access you provide.
AL extensions
Assess and develop scoped table/page extensions, codeunits, event subscribers and reports. Prefer supported extension points and maintainable changes over modifications that create upgrade risk.
Troubleshooting and scheduled processing
Investigate extension errors, job-queue behaviour and failed background operations using available diagnostics. Identify a safe recovery route rather than repeatedly rerunning a failed process.
Reports and document layouts
Adapt agreed reports and layouts, validate datasets and reconcile sample outputs with business users before release.
Release and upgrade readiness
Review dependencies, test extensions in a sandbox and prepare deployment and rollback notes. Upgrade scope and access must be agreed before a commitment.
03
Business Central integration
Supported APIs and connectors
Assess standard Business Central APIs, approved custom API pages, Power Automate connectors or a custom integration service. Use the interface appropriate to the required operation and version.
Sales, customers and items
Map data between Business Central and CRM, ecommerce, .NET applications or customer portals. Define the source of truth and validate identifiers before creating records.
Reliable transaction handling
Design duplicate detection, error logging, retries and reconciliation around the integration's actual business behaviour. Keep approvals and financial posting under agreed controls.
Security and handover
Use suitable application identities and scoped permissions; document connections, configuration, environment dependencies and the support process.
04
Other ERP systems
We can assess integration and application work around other ERP platforms. We first check the vendor's supported interfaces, your existing implementation, available expertise and any partner restrictions. Business Central is the specifically stated ERP focus; this page does not claim equal specialist coverage across every ERP.
05
A practical starting engagement
Bring one issue or workflow: a recurring posting error, a report change, an extension requirement, or data that must move to another system. We review examples and dependencies, propose a bounded scope, test in a sandbox, and agree on acceptance and handover.
Common questions
Do you provide both functional and technical support?
Yes. Business Central functional support, technical work and integration are the focus of this offering. The exact modules and support responsibilities are confirmed during assessment.
Are you a Microsoft-certified partner?
This site does not claim Microsoft partner status or certification. Business Central and Microsoft product names identify the technologies involved.
Does support include licences or guaranteed response times?
No licence or service-level agreement is implied by this page. Licensing, support hours, severity definitions, response targets and exclusions are agreed in a separate proposal.
Can we connect another ERP?
We can assess it. Feasibility depends on the platform, vendor interfaces, permissions, data and the specialist work required.
Technology references
Product capabilities and licensing are governed by the respective vendors. These links are references, not partner or certification claims.
Microsoft: Business Central AL extensions ↗Microsoft: Business Central APIs ↗START WITH A CONVERSATION
Bring one challenge.
Define the next step.
Share the process, systems involved and what a useful outcome would look like. We will assess scope, dependencies and the right starting engagement.